Terms & Conditions
Terms & Conditions
Effective date: 1 May 2026 These Terms & Conditions explain how Robo Connect provides its cloud calling, business DID, IVR, agent, dialer, recording, and related implementation services. By approving a quotation, paying an invoice, requesting setup, or using the service, you agree to these terms.1. Service scope
Robo Connect provides business communication services that may include a business DID number, cloud PBX services, IVR and call-routing configuration, agent extensions, call recording, dashboards, reporting, Windows or Android dialers, integrations, and related support. The exact scope, charges, and inclusions for your account are those stated in your approved quotation, order form, or invoice.2. Setup and provisioning
The one-time setup fee covers the professional work and technical resources required to prepare your service. Depending on the agreed scope, this can include DID sourcing or configuration, cloud server and software provisioning, PBX configuration, IVR and routing setup, agent extensions, dialer access, testing, and onboarding support. Setup work begins after the required setup payment, information, and approvals have been received. Once setup work has started or the agreed resources have been provisioned, the setup fee is non-refundable.3. Billing start date and monthly invoice
The first monthly billing cycle starts on the date Robo Connect confirms that the configured service has been delivered and made available for activation (the Setup Delivery Date). Robo Connect issues the first monthly invoice on that date. Each billing cycle is thirty (30) consecutive calendar days, starting on the invoice date for that cycle. Renewal invoices are issued at the start of each next cycle unless the service is scheduled to end.
Unless your approved quotation or invoice states otherwise, each monthly invoice may include the software and server monthly recurring charge (MRC), DID number rental, agent seats, licensed concurrent call channels, the selected call bundle, and any approved add-ons or applicable taxes. The invoice and approved quotation control the actual quantities, rates, and inclusions for your account.
4. Payment deadline and service suspension
Each invoice is due within twenty-four (24) hours of its issue time; payment must be received and cleared by Robo Connect within that period. If full payment has not cleared by the deadline, Robo Connect may suspend the account without further notice. Suspension may disable inbound and outbound calling, channels, dialer access, dashboards, recordings, and other service functions. Service remains suspended until all overdue amounts and any disclosed reactivation charge have been paid.
Suspension does not pause or extend the thirty-day billing cycle, move the next invoice date, or extend the call bundle expiry date. Charges already invoiced remain due. Late payment does not guarantee restoration of a DID, channel, or other resource that has been released.
5. Call bundle validity and expiry
The call bundle included on a monthly invoice is valid for thirty (30) calendar days from that invoice’s billing date and expires at the end of that cycle. Unused calls do not roll over, carry forward, convert to cash, or extend the cycle. A suspension for non-payment does not pause the bundle clock; any unused balance expires on the original expiry date, and no refund or extra usage period is provided.
6. Client responsibilities
You are responsible for supplying accurate business, billing, user, routing, and verification information; keeping account credentials secure; obtaining any permissions or customer consents required for your call activity; and ensuring your users follow applicable laws and telecom rules. You must promptly notify Robo Connect of any suspected unauthorized account use.7. Acceptable use
Robo Connect services must not be used for unlawful, fraudulent, misleading, abusive, harassing, or unauthorized calling activity. You must not use the service for spam, scams, caller-ID misuse, prohibited automated campaigns, or any activity that may harm customers, telecom partners, or the Robo Connect platform. Robo Connect may immediately suspend access where it reasonably believes a violation has occurred.8. Changes, support, and third-party dependencies
Routine support is provided according to your agreed service scope. Material changes to IVR flows, routing, numbers, integrations, agent configuration, custom reports, or deployment requirements may require additional time and charges. Some services rely on telecom carriers, internet providers, app stores, hosting providers, and other third parties; Robo Connect cannot guarantee uninterrupted availability where an issue is outside its reasonable control.9. Data, recordings, and account access
You remain responsible for the personal data and call content processed through your account. Call recordings, logs, and reports are retained according to the agreed service configuration, available storage, and applicable requirements. On suspension or termination, access to account data may be limited. Please request any required export before the service end date, subject to payment status and technical availability.10. Suspension, termination, and account closure
If an invoice is unpaid after its twenty-four-hour deadline, Robo Connect may suspend the account without further notice. If the invoice remains unpaid at the end of that thirty-day billing cycle, the service may be terminated and the account closed. Robo Connect may also decommission an unpaid setup earlier where necessary to stop ongoing DID, software, channel, or cloud-server costs. Decommissioning may permanently remove the setup, including its DID allocation, extensions, channels, routing, software access, and related configuration. Account data may be deleted after closure, subject to retention required by law. A released DID or deleted setup is not guaranteed to be recoverable; restarting may require a new setup fee and fresh provisioning.
You may request cancellation in writing. Unless the approved quotation states otherwise, cancellation takes effect at the end of the then-current thirty-day billing cycle, and no renewal invoice will be issued for a later cycle. Robo Connect may terminate earlier for misuse, security risk, false information, unlawful use, telecom/carrier restrictions, material breach, or operational risk. An account closed for non-payment is not entitled to continued service through the cycle end. Unused days, call bundle balance, setup work, consumed services, reserved resources, and the current billing cycle are non-refundable and are not prorated.