Privacy Policy

Effective date: 1 May 2026

This Privacy Policy explains how Robo Connect (“Robo Connect”, “we”, “us”, “our”) collects, uses, stores, and protects information when you visit roboconnect.pk, request a demo, contact our team, or use our business communication services. Robo Connect provides cloud calling, business DID, IVR, agent dialer, call recording, routing, reporting, and related implementation services for Pakistani businesses.

1. Information we collect

Website and inquiry information. When you submit a form, book a demo, request a proposal, message us on WhatsApp, call us, or email us, we may collect your name, phone number, email address, business name, industry, city, expected call volume, number of agents, DID city preference, and message details.

Account and service information. When a service is being set up or used, we may process business profile details, billing information, DID and number requirements, IVR and routing configuration, agent names or extensions, user roles, call logs, call recordings, dashboards, reports, support tickets, and technical configuration details required to operate the service.

Technical information. We may collect IP address, browser type, device type, operating system, referring pages, pages visited, approximate location from technical data, cookies, and similar information used to secure, measure, and improve the website and services.

2. How we use information

We use information to respond to inquiries, book demos, prepare proposals, verify business requirements, provision services, configure DIDs, IVR, routing, agents, and dialers, provide support, send service updates, maintain billing and accounting records, improve website performance, protect against misuse, and comply with applicable legal, telecom, security, and operational obligations.

3. Call logs, recordings, and service data

If call recording or reporting is enabled for your account, call logs and recordings may be generated and stored as part of the service. The business account holder is responsible for informing callers, customers, staff, and agents that calls may be recorded and for obtaining any consent required by applicable law or internal policy.

4. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand visitor behavior, measure marketing performance, improve content, and protect forms from spam or misuse. You can control cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

5. Sharing information

We do not sell personal information. We may share information only where needed to operate Robo Connect, including with telecom providers, hosting and infrastructure providers, email and communication tools, payment or billing processors, professional advisers, support providers, and authorities where required by law, regulation, legal process, telecom compliance, security investigation, or protection of our rights and users.

6. Data retention

We retain information for as long as needed to provide services, complete setup and support, maintain business records, resolve disputes, enforce agreements, comply with legal or accounting duties, and protect the platform. Call logs, recordings, reports, and other account data may be retained according to your plan, storage availability, configuration, and payment status. After suspension, termination, or non-payment, access to data may be restricted or removed.

7. Security

We use reasonable technical and organizational safeguards to protect information from unauthorized access, misuse, loss, or alteration. No online or telecom-connected system can be guaranteed as fully secure, so customers must also keep their login credentials, agent access, devices, and internal processes secure.

8. Customer responsibilities

Customers are responsible for using Robo Connect lawfully, collecting and using their own customer data responsibly, maintaining required consents for recordings or campaigns, protecting account credentials, and ensuring their staff, agents, and campaigns follow applicable laws, telecom requirements, and acceptable-use rules.

9. Your choices and requests

You may contact us to request access, correction, or deletion of personal information we hold about you, subject to legal, security, billing, operational, and contractual limits. We may verify your identity or authority before processing a request.

10. Third-party links and services

Our website or services may link to third-party websites, apps, payment tools, app stores, telecom systems, or support channels. Their privacy practices are controlled by those third parties, not Robo Connect, and you should review their policies separately.

11. Children

Robo Connect is a business service and is not directed to children. We do not knowingly collect personal information from children through our website or services.

12. Policy updates

We may update this Privacy Policy for legal, operational, security, telecom, or service reasons. The updated version will be posted on this website with its effective date. Continued use of the website or services after an update means you accept the updated policy.

13. Contact

For privacy questions, contact Robo Connect at [email protected] or call 021 3838 4030.