CSAT survey

CSAT Survey

Ask callers to rate the call after it ends and see customer satisfaction by agent, team and day — without sending a form or calling them back.

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In short

Robo Connect CSAT surveys ask callers to rate their call right after it ends, using the phone keypad. Scores are linked to the call, the agent and the recording, so managers can see customer satisfaction by agent, team and day and listen to the calls behind a low score.

Know how customers feel, not just how many called

Call counts and handle times show how busy the team is, not how well it served people. A short rating straight after the call captures the customer’s opinion while it is fresh — no forms, emails or callbacks.

What you get

Post-call survey on eligible calls
Caller rates on the keypad in a few seconds
Your own recorded question, in Urdu or English
Scores linked to the agent, call and recording
CSAT by agent, team and period in reports
Low scores easy to find and review

How it works

1
The call ends
The caller stays on the line for a short survey.
2
They rate it
For example, press 1 to 5 for how satisfied they were.
3
The score is saved
Against the call, the agent and the recording.
4
You act on it
Coach agents, fix processes and follow up unhappy customers.

Who uses it

Support helplines, hospitals and clinics, ISPs, banks and any team that reports service quality to management or clients.

FAQs

CSAT survey — common questions

What is a CSAT survey?

CSAT (customer satisfaction) is a short rating the customer gives after an interaction — here, by pressing a key after the call.

Can I record the question in Urdu?

Yes. You can use your own recorded question in Urdu or English.

Where do I see the scores?

In reports by agent, team and period, linked to each call and its recording.

Which calls get the survey?

You choose the eligible calls during setup, for example inbound support calls.