Cloud Call Center Software for Pakistan One business number, multi-agent calling, IVR, recordings, and analytics in one system.
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IVR & call routing

Send every caller to the right desk

Set up a call menu, departments, queues and after-hours rules so callers reach sales, support or a branch without being passed around.

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Animated example: a call reaches one business number, the caller chooses an option from the call menu, the call rings the first available agent, moves to the next agent if unanswered, and is recorded and logged, while a supervisor can listen, whisper to the agent or barge in.

Illustration of how a call moves through Robo Connect

In short

Robo Connect IVR answers every call on your business number with a recorded menu — for example "Press 1 for sales, 2 for support" — and routes the caller to the right department, queue or branch. Time-based rules send after-hours calls to a message or a different team, so no call reaches the wrong desk.

The problem IVR solves

Without routing, the first person who picks up has to transfer the caller manually, callers repeat themselves, and calls ring out when one person is busy. An IVR sorts callers before an agent answers, and queues keep them on hold with music instead of losing them.

Routing options

  • Multi-level IVR menus with recorded greetings
  • Department routing for sales, support, orders, billing or branches
  • Queues and ring groups so several agents share a desk
  • Time-based routing for working hours, breaks and holidays
  • Hold music while callers wait

Example call flow

  1. 1
    Caller dials your number

    The IVR plays your greeting.

  2. 2
    Caller picks an option

    For example, 2 for order tracking.

  3. 3
    Call joins the right queue

    All free agents in that desk ring together.

  4. 4
    Agent answers

    The call is logged and recorded under your business number.

Who uses it

Helplines with several departments, ISPs routing by area, hospitals separating appointments from reports, and businesses with branches in different cities.

FAQs

IVR & call routing — common questions

IVR (interactive voice response) is the automated menu a caller hears when they dial a business, such as "Press 1 for sales". It routes the call to the right team before an agent picks up.

Yes. Time-based routing can play an after-hours message or send calls to a different team outside your working hours.

Yes. Queues and ring groups let several agents share one desk, so the call reaches whoever is free.

You can supply your own recording, and the Robo Connect team helps you set up the menu during onboarding.