Missed calls at peak time
The phone rings while staff are packing orders, and a missed call is a lost order.
Restaurants, bakeries & food delivery
Take orders, track deliveries and handle complaints on one line
Dinner rush is when the phone rings most and staff have the least time. A short menu sends new orders, tracking questions and complaints to different people — and after closing, callers hear your timings.
- Business number & city DIDs
- IVR call menu
- Recording on every call
- Listen · whisper · barge
- Windows + Android dialer
Animated example: a call reaches one business number, the caller chooses an option from the call menu, the call rings the first available agent, moves to the next agent if unanswered, and is recorded and logged, while a supervisor can listen, whisper to the agent or barge in.
Illustration of how a call moves through Robo Connect
Quick answer
Robo Connect gives a restaurant or bakery one order number with a short menu: 1 new orders, 2 order tracking, 3 complaints, 0 general help. Each option rings the staff responsible, moving to the next person if unanswered. Outside opening hours callers hear your timings, and every call is recorded so order disputes can be checked.
Last updated 19 October 2026- Best for
- Restaurants, bakeries, cafés, cloud kitchens and caterers
- Typical menu
- New orders · Order tracking · Complaints · General help
- Opening hours
- Time-based routing plays an after-hours message outside your timings
- Agents
- Order takers answer on Windows or Android
- Recording
- Every order call recorded for dispute checks
The problem
Where calls go wrong today
“Where is my order?” blocks new orders
Tracking calls occupy the line that should be taking new orders.
Order disputes with no record
The customer says they ordered one thing; the kitchen heard another.
Calls after closing
Late-night callers hear endless ringing with no information.
How it works
The call flow, step by step
-
1
Customer calls your order number
One number on menus, packaging and delivery apps.
-
2
Menu sorts the call
New orders, tracking, complaints or general help.
-
3
Order takers answer
Calls ring the next free order taker; tracking calls go to dispatch.
-
4
After hours, timings play
Outside opening hours the caller hears when you open.
-
5
Calls are recorded
Orders and complaints can be replayed to settle disputes.
What you get
Robo Connect features this team uses
IVR call menu
New orders, tracking and complaints on separate options.
Learn moreLive coaching
Listen in on order takers, whisper corrections, or barge in to calm a complaint call.
Learn moreCall recording
Replay an order when a customer disputes it.
Learn moreBusiness number
One number for every outlet and delivery channel.
Learn moreCall analytics
See missed calls by hour to plan staffing.
Learn moreMulti-branch
Each outlet can be a menu option or its own DID.
Learn morePeak hour is phone hour
For restaurants and bakeries, the busiest phone hours are the busiest kitchen hours. When one phone handles every kind of call, tracking questions and complaints take the line while new orders go unanswered. Splitting them on a short menu keeps the order line open.
Your timings, automatically
Time-based routing means the menu only runs during opening hours. Outside them, callers hear a short message with your timings instead of a phone that rings out — a small detail that customers notice.
Settle disputes with a recording
Wrong-item and missing-item complaints are common in delivery. With call recording, a manager can play the original order call and resolve the complaint on facts.
FAQ
Frequently asked questions
Can new-order calls go to different staff than complaints?
Yes. Each menu option rings its own staff list, so complaints never block the order line.
What happens when the restaurant is closed?
Time-based routing plays an after-hours message with your opening times and ends the call.
Can we see when we miss the most calls?
Yes. Call history and reports show missed calls, which helps plan staffing for peak hours.
Can one number serve several outlets?
Yes. Outlets can be menu options on one number, or each outlet can have its own city DID in the same account.
Do we need a landline?
No. Staff answer on the Robo Connect dialer on Windows or Android.
Can supervisors coach agents during a live call?
Yes. From the Robo Connect portal a supervisor can listen to a live call silently, whisper to the agent without the caller hearing, or barge in and join the conversation — useful for training new staff and rescuing difficult calls.
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Get started
Map your call flow with our team
Tell us how your team answers the phone today. We will suggest the menu, routing and number setup — and get you live without new hardware.