Call recording

Every call recorded and easy to find

Record business calls, find them from call history and play them back for training, disputes and quality checks.

In short

Robo Connect records business calls made and received on your number and keeps them in the call history, so managers can find a call by number and play it back for training, dispute checks and quality reviews — without asking agents for screenshots or voice notes.

Why record business calls

When a customer says "I never confirmed that order" or a complaint escalates, a recording settles what was actually said. Recordings are also the fastest way to train new agents: they hear real calls instead of scripts.

What you get

Recording of inbound and outbound calls on the business number
Searchable call history
Playback from the call history for authorised staff
Recordings linked to the agent and call outcome
No dependency on personal phones or call-recorder apps

Common uses

1
Order disputes
Check what the customer confirmed on a COD call.
2
Agent training
Share good and bad calls with new joiners.
3
Quality checks
Review a sample of calls each week.
4
Complaints
Hear the full conversation before replying.

Recording responsibly

Let callers know calls may be recorded — a line in your IVR greeting is the usual way — and limit playback to staff who need it. See our call recording notice for details.

FAQs

Call recording — common questions

Are both incoming and outgoing calls recorded?

Calls made and received on your Robo Connect business number can be recorded and kept in the call history.

How do I find a recording?

Search the call history for the customer’s number, then play the recording from that call.

Should I tell callers that calls are recorded?

Yes. A short line in your IVR greeting is the usual way to let callers know. Your business remains responsible for its own legal and privacy obligations.

Do agents need a recording app?

No. Recording happens in the Robo Connect platform, not on the agent’s phone.