Service and sales fight over one line
The showroom number rings at the front desk, which forwards workshop questions by shouting across the floor.
Automotive dealerships & workshops
One number for sales, service, parts and insurance
A dealership phone line serves four businesses at once: new sales, the workshop, the parts counter and insurance claims. Robo Connect gives each its own desk behind one number.
- Business number & city DIDs
- IVR call menu
- Recording on every call
- Listen · whisper · barge
- Windows + Android dialer
Animated example: a call reaches one business number, the caller chooses an option from the call menu, the call rings the first available agent, moves to the next agent if unanswered, and is recorded and logged, while a supervisor can listen, whisper to the agent or barge in.
Illustration of how a call moves through Robo Connect
Quick answer
Robo Connect lets a car or bike dealership publish one business number and route callers through a menu — for example 1 workshop, body shop and parts, 2 insurance, 3 service appointments, 0 complaints. Each option rings that department's staff on Windows or Android, unanswered calls move to the next person, and every call is recorded for disputes and quality checks.
Last updated 19 October 2026- Best for
- 3S/2S dealerships, multi-brand showrooms, workshops and body shops
- Typical menu
- Workshop & parts · Insurance · Appointments · Complaints & feedback
- Number
- One dealership number or city DID
- Agents
- Service advisors and sales staff answer on Windows or Android
- Recording
- Every call recorded for estimates, approvals and disputes
The problem
Where calls go wrong today
Estimate approvals are not on record
A customer approves extra work on the phone, then disputes it at delivery.
Insurance claims get lost
Claim callers wait on hold while the person who knows the file is in the yard.
Advisors use personal phones
When an advisor leaves, the customer relationship and call history leave with them.
How it works
The call flow, step by step
-
1
Customer calls the dealership number
One number for the showroom, workshop and parts counter.
-
2
The menu picks the department
Workshop & parts, insurance, appointments or complaints — chosen by the caller.
-
3
The right advisor answers
Calls ring that department's advisors, moving to the next one if unanswered.
-
4
Approvals are recorded
Estimate approvals and delivery times are captured in the call recording.
-
5
Managers review the day
Call history, missed calls and per-agent reports from the portal.
What you get
Robo Connect features this team uses
Department routing
Separate workshop, parts, insurance and appointment desks behind one number.
Learn moreCall recording
Proof of approvals for extra work, quotes and delivery promises.
Learn moreBusiness number
Customers keep one number even when advisors change.
Learn moreLive monitoring & coaching
See who is on a call, and listen, whisper or barge in when an advisor needs help with an estimate or complaint.
Learn moreCall analytics
Missed calls and handle time per advisor and department.
Learn moreOutbound follow-ups
Service-due and delivery-ready calls from the dealership number.
Learn moreA dealership line is really four lines
Callers to a dealership want very different things: a price for a new vehicle, a workshop slot, a part, or an update on an insurance claim. When all of them land on the same reception phone, everyone waits, and the person who could answer is usually busy elsewhere.
With Robo Connect the caller sorts themselves. The menu sends workshop, parts, insurance and appointment calls to the staff who handle them, and an unanswered call moves to the next advisor instead of ringing out.
Recording protects both sides
Workshops approve extra work over the phone every day. Recording those calls means there is a clear record of what was quoted and approved — useful for resolving disputes at delivery and for training new advisors.
Keep the customer, even when staff change
When advisors use their own SIMs, customers end up saving a personal number. A business number and the Robo Connect dialer keep the relationship with the dealership: the same number, the same call history, whoever is on shift.
FAQ
Frequently asked questions
Can the workshop and showroom have different menus?
Yes. You can use one number with separate menu options, or separate DIDs for showroom and workshop that both land in one Robo Connect account.
Can we record approvals for extra repair work?
Yes. Calls are recorded and can be found later from call history, which helps when a customer disputes an approved estimate.
Do advisors need desk phones?
No. Advisors use the Robo Connect dialer on Windows or Android.
Can we call customers when their car is ready?
Yes. Agents call out from the same dealership number, so customers recognise it.
What happens after workshop hours?
An after-hours message plays your timings, so callers know when to call back instead of hearing an unanswered ring.
Can supervisors coach agents during a live call?
Yes. From the Robo Connect portal a supervisor can listen to a live call silently, whisper to the agent without the caller hearing, or barge in and join the conversation — useful for training new staff and rescuing difficult calls.
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Get started
Map your call flow with our team
Tell us how your team answers the phone today. We will suggest the menu, routing and number setup — and get you live without new hardware.