Cloud Call Center Software for Pakistan One business number, multi-agent calling, IVR, recordings, and analytics in one system.
Robo Connect
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Courier, logistics & transport

A dispatch line that keeps shippers, riders and customers connected

Shippers want updates, consignees want their parcel, riders need the address. Give each a path through one number, and call customers from a number they recognise.

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  • Business number & city DIDs
  • IVR call menu
  • Recording on every call
  • Listen · whisper · barge
  • Windows + Android dialer

Animated example: a call reaches one business number, the caller chooses an option from the call menu, the call rings the first available agent, moves to the next agent if unanswered, and is recorded and logged, while a supervisor can listen, whisper to the agent or barge in.

Illustration of how a call moves through Robo Connect

Quick answer

Robo Connect gives courier and logistics companies one business number with options for shipper support, consignee and delivery queries, and pickups. Agents and dispatch coordinators answer on Windows or Android, call consignees from the same recognisable number, and every call is recorded with history — useful when a delivery attempt or COD amount is disputed.

Last updated 19 October 2026
Best for
Courier companies, last-mile delivery, freight and transport operators
Typical menu
Shipper support · Track a delivery · Pickups · Complaints
Outbound
Call consignees from the business number to confirm addresses
Agents
Dispatch and support on Windows; coordinators on Android
Recording
Delivery attempts and COD disputes on record
The problem

Where calls go wrong today

01

Consignees ignore unknown numbers

Riders and staff call from personal SIMs, so customers do not pick up.

02

Shippers and consignees share one queue

Merchant account questions wait behind parcel-tracking calls.

03

Disputed delivery attempts

“Nobody called me” is hard to answer without a record.

04

No visibility over dispatch calls

Managers cannot see how many calls were made or missed.

How it works

The call flow, step by step

  1. 1

    Caller reaches your business number

    One number for merchants, customers and partners.

  2. 2

    The menu separates them

    Shipper support, delivery tracking, pickups, complaints.

  3. 3

    Dispatch calls consignees

    Address and time confirmations go out from the same number.

  4. 4

    Attempts are recorded

    Delivery attempt calls and COD conversations are logged and recorded.

  5. 5

    Managers review

    Calls made, answered and missed per agent.

What you get

Robo Connect features this team uses

Business number

A number customers recognise when dispatch calls.

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IVR routing

Shippers, consignees and pickups on separate options.

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Outbound call lists

Work through the day's delivery confirmations.

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Call recording

Proof of delivery attempts and agreed times.

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Call analytics

Outbound attempts and answer rates per agent.

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Robo Call integration

Automated delivery-event calls from the same number.

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Recognisable caller ID changes answer rates

Customers in Pakistan are cautious about unknown mobile numbers. When dispatch staff call from one consistent business number, consignees learn to recognise it — and they pick up.

Two audiences, two paths

Merchants calling about their account and consignees calling about a parcel need different people. A simple menu keeps merchant support from being buried under tracking calls.

Records for every attempt

Call history and recordings show whether a delivery attempt call was made, when, and whether it was answered — the facts you need when a delivery is disputed.

FAQ

Frequently asked questions

Can riders call customers from the business number?

Riders or coordinators with the Android dialer can call out from the business number, so customers see a recognisable caller ID.

Can we automate delivery-update calls?

Yes, by connecting Robo Call Pakistan, which can place automated calls on delivery events.

Can merchant support be separate from customer tracking?

Yes. Each is its own menu option with its own agents.

Can we prove a delivery attempt was made?

Outbound calls are logged in call history and recorded, so you can check whether a call was made and answered.

How do agents work through daily call lists?

Agents can import a call list and dial number by number, with retries for no-answers.

Can supervisors coach agents during a live call?

Yes. From the Robo Connect portal a supervisor can listen to a live call silently, whisper to the agent without the caller hearing, or barge in and join the conversation — useful for training new staff and rescuing difficult calls.

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Get started

Map your call flow with our team

Tell us how your team answers the phone today. We will suggest the menu, routing and number setup — and get you live without new hardware.

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