Acceptable Use Policy

Effective date: 2 October 2026

This policy applies to RoboConnect websites, cloud calling, business numbers, dialers, APIs, recordings, routing, and related services. It supplements the Terms & Conditions and any carrier or account-specific requirements.

1. Use the service lawfully

You may use RoboConnect only for legitimate business communications that you are authorized to make. You are responsible for your campaigns, contact lists, call content, caller notices, consent, agent conduct, and compliance with laws, regulations, telecom requirements, and carrier rules that apply to your activity.

2. Prohibited activity

You must not use the service to make fraudulent, deceptive, threatening, harassing, abusive, unlawful, or unauthorized calls; impersonate another person or organization; misuse or falsify caller identification; conduct scams or phishing; send spam or unwanted bulk traffic; evade consent, suppression, or opt-out requests; infringe rights; or expose people to unlawful or harmful content.

You must not attempt to bypass usage, security, identity, carrier, or account controls; interfere with service availability; probe or access systems without authorization; distribute malware; use another customer’s credentials; or resell, share, or provide access to the service beyond your agreement.

3. Automated and high-volume calling

Automated campaigns, prerecorded messages, predictive dialing, repeated calls, and high-volume traffic may be subject to additional laws, carrier rules, approvals, technical limits, or written agreement. Do not launch these activities unless you have verified they are permitted for your account and obtained required approvals and permissions.

4. Account security and complaints

Keep passwords, API credentials, dialer access, and devices secure; promptly remove access for departing staff; and report suspected account compromise or misuse to [email protected]. Cooperate with reasonable abuse or security investigations.

5. Enforcement

RoboConnect may investigate suspected violations and may block traffic, restrict features, request information, preserve relevant records, or suspend or terminate service where reasonably necessary to protect people, carriers, the platform, or legal rights. Where practical, we may seek clarification or remediation first; urgent security, legal, or carrier risks may require immediate action. Charges and bundle expiry continue as stated in the applicable billing terms unless the written agreement says otherwise.

6. Report a concern

Report suspected abuse or security issues to [email protected] with the relevant account, time, number, and details. Do not include unnecessary sensitive personal information.