Refund Policy

Effective date: 1 May 2026

This Refund Policy explains how refunds are handled for RoboConnect setup fees, monthly service charges, DID numbers, agent seats, dialer licences, and related services. It should be read together with our Terms & Conditions. By purchasing or using RoboConnect services, you agree to this policy.

1. One-time setup fees

The setup fee covers professional work and technical resources used to prepare your service, including DID sourcing or configuration, cloud and software provisioning, PBX and IVR setup, agent extensions, dialer access, testing, and onboarding. Once setup work has started or the agreed resources have been provisioned, the setup fee is non-refundable.

2. Monthly and recurring charges

Monthly platform charges, agent charges, DID charges, dialer licences, and add-ons are billed for the applicable service period. These charges are generally non-refundable for a period that has already started or been consumed. If you cancel, your service continues until the end of the current paid period, and no partial refund is issued for unused days.

3. DID numbers and provisioned resources

DID numbers, cloud capacity, licences, and similar provisioned resources carry real costs from the moment they are reserved or activated. Charges for these resources are non-refundable once provisioned, even if they are not fully used.

4. Seven-day activation window

After RoboConnect confirms your initial setup is ready, you have seven (7) calendar days to review it, clear the applicable invoice, and activate your selected plan. If the invoice is not cleared or the plan is not activated within this window, provisioned resources may be released, and reactivation may require a new setup or provisioning charge. Setup work already completed remains non-refundable.

5. Service issues

If you experience a confirmed service problem caused by RoboConnect, contact our support team so we can investigate and resolve it.

6. Situations not eligible for refunds

Refunds are generally not available for change of mind after setup has begun; downgrades, unused agents, or unused capacity within a paid period; operator level downtime, issues caused by your internet, devices, or configuration outside the agreed scope; suspension or termination due to non-payment, misuse, or breach of the Terms & Conditions; or third-party network or carrier issues outside our reasonable control.

7. Chargebacks

If you have a billing concern, please contact us first so we can resolve it directly. Raising a chargeback without contacting us may lead to suspension of the account while the matter is reviewed.

8. Updates to this policy

RoboConnect may update this Refund Policy for legal, operational, or service reasons. The latest version will be published on this page. Continued use of the service after an update means you accept the revised policy.

9. Contact

For refund or billing questions, contact [email protected] or use the contact options on the RoboConnect website.