Terms & Conditions

Effective date: 1 May 2026

These Terms & Conditions explain how RoboConnect provides its cloud calling, business DID, IVR, agent, dialer, recording, and related implementation services. By approving a quotation, paying an invoice, requesting setup, or using the service, you agree to these terms.

1. Service scope

RoboConnect provides business communication services that may include a business DID number, cloud PBX services, IVR and call-routing configuration, agent extensions, call recording, dashboards, reporting, Windows or Android dialers, integrations, and related support. The exact scope, charges, and inclusions for your account are those stated in your approved quotation, order form, or invoice.

2. Setup and provisioning

The one-time setup fee covers the professional work and technical resources required to prepare your service. Depending on the agreed scope, this can include DID sourcing or configuration, cloud server and software provisioning, PBX configuration, IVR and routing setup, agent extensions, dialer access, testing, and onboarding support.

Setup work begins after the required setup payment, information, and approvals have been received. Once setup work has started or the agreed resources have been provisioned, the setup fee is non-refundable.

3. Seven-day activation window

After RoboConnect confirms that your initial setup is ready, you have seven (7) calendar days to review the setup, clear the applicable invoice, and activate your selected monthly bundle/package or service plan.

This window is provided so your team can complete testing and confirm the required package. It is not an open-ended reservation period. During this time, RoboConnect may already be carrying costs for your DID number, agent extensions, software licences, cloud server capacity, and related service resources.

4. If the bundle is not activated within seven days

If the invoice is not cleared or a bundle is not activated within the seven-day activation window, RoboConnect may suspend the pending account and, where necessary, release or reassign the DID number, extensions, cloud capacity, dialer access, or other provisioned resources without further obligation to keep them reserved.

If you wish to activate after the deadline, availability is not guaranteed. A new setup charges, reactivation, DID, or provisioning charge may apply where resources need to be recreated, reallocated, or reconfigured. Full Setup charges will be charged before the work is restarted.

5. Monthly charges and payment

Monthly recurring charges, usage charges, agent charges, DID charges, dialer licences, and any approved add-ons are payable according to the invoice or commercial proposal. Unless a different date is stated in writing, recurring service charges begin when the service is provisioned for activation or on the date specified on the invoice, whichever is earlier.

Invoices must be paid by their stated due date. RoboConnect may suspend service, restrict outbound calling, pause access to recordings or dashboards, or withhold changes and support for overdue accounts. Restoring a suspended account may require settlement of outstanding charges and any applicable reactivation costs.

6. Client responsibilities

You are responsible for supplying accurate business, billing, user, routing, and verification information; keeping account credentials secure; obtaining any permissions or customer consents required for your call activity; and ensuring your users follow applicable laws and telecom rules. You must promptly notify RoboConnect of any suspected unauthorized account use.

7. Acceptable use

RoboConnect services must not be used for unlawful, fraudulent, misleading, abusive, harassing, or unauthorized calling activity. You must not use the service for spam, scams, caller-ID misuse, prohibited automated campaigns, or any activity that may harm customers, telecom partners, or the RoboConnect platform. RoboConnect may immediately suspend access where it reasonably believes a violation has occurred.

8. Changes, support, and third-party dependencies

Routine support is provided according to your agreed service scope. Material changes to IVR flows, routing, numbers, integrations, agent configuration, custom reports, or deployment requirements may require additional time and charges. Some services rely on telecom carriers, internet providers, app stores, hosting providers, and other third parties; RoboConnect cannot guarantee uninterrupted availability where an issue is outside its reasonable control.

9. Data, recordings, and account access

You remain responsible for the personal data and call content processed through your account. Call recordings, logs, and reports are retained according to the agreed service configuration, available storage, and applicable requirements. On suspension or termination, access to account data may be limited. Please request any required export before the service end date, subject to payment status and technical availability.

10. Suspension and termination

Either party may end services in line with the agreed commercial terms. RoboConnect may suspend or terminate service for non-payment, misuse, false information, security risk, legal or carrier requirements, or a material breach of these terms. Fees already paid for completed setup work, consumed service, reserved resources, or an active billing period are not refundable at any cost.

11. Limitation of liability

RoboConnect will use reasonable care in delivering the agreed services. To the maximum extent permitted by law, RoboConnect is not liable for indirect losses, lost profits, lost business opportunities, or losses caused by third-party networks, carrier issues, internet outages, client-side equipment, or use of the service outside the agreed scope.

12. Updates to these terms

RoboConnect may update these terms when necessary for legal, operational, security, or service reasons. The latest version will be published on this website. Continued use of the service after an update takes effect means you accept the updated terms.

13. Contact

For questions about setup, activation, invoices, or these terms, contact [email protected] or use the contact options on the RoboConnect website.